Billi Pty Ltd understands that many people are concerned about how their personal information that companies may collect and retain may be used, and accordingly Billi Pty Ltd is committed to ensuring the privacy and security of any information that the company holds about its customers. Billi Pty Ltd is committed to the Australian Privacy Principles and to complying with the Commonwealth Privacy Act.
The sort of information that Billi Pty Ltd collects
We collect information (‘the Information’) in a number of ways, including:
when customers purchase online;
when customers register their product warranty, either by posting in registration cards or by registering on-line on our web-site;
when customers submit an enquiry or book a service call;
consumers respond to promotional offers or competitions;
when customers or consumers fill in the About You section on the Product Selector.
Why your information is collected and how it is used by Billi Pty Ltd
Billi Pty Ltd collects the Information to provide you with the specific services you require and to administer these services, such as those mentioned above, and we wish to ensure that our service levels are always of the highest standard. Billi Pty Ltd also uses the Information:
to send you information (either by e-mail or post) that you explicitly request. (Note: If at any time you receive material that you did not request or if you no longer want to receive such material, see correcting and updating your profile below)
to promote and market to you details of other products and services which we consider may be of interest to you, including information about special offers and competitions; and
for our internal marketing, research and analysis purposes to assist us in better understanding our market, our customers, their needs and their views about our products and services.
Disclosure of personal information
Billi Pty Ltd will not sell, rent, trade or otherwise supply personal information to third parties outside our organization without your consent except where:
such disclosure is permitted under the Privacy Act 1988;
Billi Pty Ltd is required or authorized by law to disclose information;
Billi Pty Ltd has outsourced service providers who manage the services we provide to you.
For purpose of research or analysis, Billi Pty Ltd develops aggregate or summary (i.e. not individual) reports which incorporate some of the Information. These reports do not include any personally identifiable information.
Security of personal information
Billi Pty Ltd takes all reasonable care to keep the Information secure and confidential, and to keep this information accurate and up-to-date. Billi Pty Ltd has security measures designed to protect against the loss, misuse and/or alteration of the Information under our control. These security measures include: restricting and securing access to Billi Pty Ltd’s databases and to this end we shall implement appropriate safeguards;
unauthorised use of or access to the Information by our employees, contractors or agents will be regarded as a serious breach of our policy and will be subject to appropriate disciplinary or other action.
Correcting and updating your profile
Billi Pty Ltd wishes to ensure that the information we hold is accurate and up-to-date. Should the personal particulars which you have lodged with us change or are incorrect, please advise us, especially if we are to provide requested services without disruption. If you wish to gain access to or correct the Information that Billi Pty Ltd has collected about you, or you wish to be removed from any of Billi Pty Ltd’s mailing lists or databases, or you wish to request that you no longer receive information from Billi Pty Ltd, or you wish cancel or amend services to which you subscribe, you may contact Billi Pty Ltd directly by telephone, e-mail, fax or post. You may be required to submit your request in writing for security reasons.
Please note that if at any time Billi Pty Ltd is required by law to release information about you or your organisation, Billi Pty Ltd must cooperate fully.
Head Office Address
Billi Pty Ltd
PO Box 464 Reservoir
Victoria 3073 Australia
Ph: +61 3 9469 0400
Fax: +61 3 9469 0499