Returns Policy

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Terms & Conditions of Trade

6. Returns as per stated in Terms & Conditions of Trade
6.1. The Buyer may only return goods to Billi for credit if:
6.1.1. the prior written approval of Billi for the return has been obtained; and
6.1.2. the freight costs on the return have been paid by the Buyer.
6.2. If the Buyer returns the Goods otherwise than in accordance with clause 8.1:
6.2.1. Billi may at its sole discretion accept the return and grant a credit to the Buyer; or
6.2.2. if Billi does not accept the return, Billi may hold the Goods on the Buyer’s behalf at the Buyer’s expense until arrangements satisfactory to Billi are made by the Buyer for the disposal of the Goods.
6.3. Any credit given by Billi for Goods returned by the Buyer and accepted by Billi is subject to a re-stocking fee equal to 30% of the purchase price of the Goods plus return freight expenses.

RETURNS POLICY

STOCK RETURN CONDITIONS	STOCK RETURN FEES
STOCK RETURN CONDITIONS	Open or Damaged	Closed or Undamaged	System was installed	Return Freight
Standard finish, Unit returned to Thomastown with approved RMA paperwork <90 days after invoice date	30% re-stocking, re-testing and re-packaging fee	20% re-stocking and re-testing fee	No returns accepted	At debtors expense
Special finish, Unit returned to Thomastown with approved RMA paperwork <90 days after invoice date	30% re-stocking, re-testing and re-packaging fee	20% re-stocking and re-testing fee	No returns accepted	At debtors expense
Any customised product	No returns accepted	No returns accepted	No returns accepted	At debtors expense
Any product > 90 days from invoice date	No returns accepted	No returns accepted	No returns accepted	At debtors expense
Spare Parts returned to Thomastown with approved RMA paperwork < 90 days after invoice date	30% re-stocking, re-testing and re-packaging fee	20% re-stocking and re-testing fee	No returns accepted	At debtors expense

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Returns Policy

RETURNS POLICY