STANDARD INSTALLATION TERMS & CONDITIONS
Benchtop Limitations:
As of May 2023, Billi will no longer provide a stone benchtop cutting service. This is due to the recognised health risks associated with the cutting of manufactured stone benchtops, including, but not limited to Silicosis. Standard installation does not include installations on granite or natural stone bench tops, nor bench tops that are greater than 48mm in thickness. Font installation is not considered standard installation and is not included in this offer. Any services not falling within Billi’s definition of standard installation will be at the discretion and cost to the customer and we recommend that a reputable and qualified stone mason be engaged for the best possible outcomes.
Electrical and Plumbing Requirements:
Sufficient power and plumbing supply must already be in place prior to installation. Any additional electrical or plumbing requirements outside the standard requirements for a Billi unit will be at the customer’s expense. Power and water must be ready for connection at final install location prior to installation commencing, please refer to product install guide for further information. Billi’s standard rate callout fee will be charged for sites that are unprepared on agreed date of installation.
Locations:
Installation delivery area is limited to 50KM from metro areas of Melbourne, Sydney, Brisbane, Canberra, Darwin, Perth, Adelaide & Hobart.
Covid health and safety protocols:
If COVID H&S protocols are in place at the time of preferred install we will work to arranging a suitable alternative booking as early as possible.
Billi will prioritise the safety of employees and customers at all times.
Spare Parts:
If extra parts are required during the installation, this will be an additional cost to the customer.
Stone Bench Tops
Billi Australia DOES NOT provide any stone bench cutting services. Please consult a suitably qualified and reputable stone mason in your area, to facilitate any benhtop penetrations.
**Ensure you read and understand the full terms and conditions before you purchase the Billi installation. If anything is unclear please contact Billi at 1800 812 321 prior to completing your purchase.
